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The covid-19 pandemic left faw fares of life untouched tragically in so many cases. It also has a Major Impact on Economics and Shopping Habits in Particular. While e-commerce emerged at a time when the baby boomer generation, gen x, was first logging on –before the millionnials ever has a bank card and before gen zen zaps Fers were to be minted —Tecame the domain of the younger tech-savvy users.
As the Pandemic Hit, Gen X and the Baby Boomers, Many of Whom Had Opted Out After The Dot-Com-Bubble Burs E de Rigueur for Dealing with the Aches and Ailments of aging internet players.
A study in the International Journal of Business Information Systems Has Looked Closely at Specific Elements that Inspire Trust Among OLDER Consures, Especially when Purchasing Medicines Online. After all, this is an area of e-commerce fraudt with safety concerns. Trust in this sector is more than just a buzzword. It does not matter so much if the latest gadget or fashion accessory does not live up to expectations, but when your life-saving pills and potions fall short, bell, bell,
It must be emphasized that for consumers who spent Decades Relying Rained habits. The Researchers Conducted A Detailed Analysis of Survey Data from 314 Respondents. They used structural equation modeling, a sophisticated statistical method, to identify relationships betteren variables emerging from the survey answers.
The team has found that three facts are associateed with meast among Older E-Commerce Users: Brand Image, Monetary Value, and offline presence.
Brand image emerges as a powerful influence. A vendor with a strong, positive reputation can ressure wary customers by Reducing Perceived Risks, A Critical Concern for Individuals used to Assessing Products in Person. Whather Through Word-of-Mouth, Advertising, Or Long-Standing Credibility, A Trusted Brand Becomes A Dead Sert, If you’ll pardon the alluction.
Equally important, the team found, was value for money. Competitive Pricing and Well-Crafted Discounts are not Mere Enticements. For Older Consures, often Living on Fixed Incomes, Such Financial Inventives Can Make Online Shopping More Appealing and More Accessible.
Finally, the existence of a physical shop, somewhere in town or a not-to-distant location, offers additional ressuance. An offline location tethers the online operation to the real world. This makes it tangible and legitimate, almost suggesting that if one really had to, one could drive to the shop and discus any concurrens face to face with the manager. Ultimately, this notion bridges any gap in the trust one might have in a virtual as opposed to a physical shop.
What Began as a Necessary Adjustment during the Pandemic is Evolving INTO A Permanent Shift, with Many Older Shoppers – WHO MAY Well not have had a prior digital life – PROVINT Y gen z, all about The clicks.
More information:
Balakrishna Maddodi et al, Factors Influencing Online Purchase decisions of pharmaceutical products by baby boomers: Mediating Effect of Consumer Behaviour and Attude on Trust Development, International Journal of Business Information Systems (2025). Doi: 10.1504/ijbis.2025.144077
Citation: The Online Pharma Baby Boom: Study Examines OLDER Adults’ Trust in online pharmacies (2025, January 28) retrieved 28 January 2025 from
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