OPPO Self-Help Assistant: Oppo India has introduced the OPPO Self-Help Assistant – a digital service that lets users resolve their smartphone issues without visiting a service centre. According to the company, it is a first-of-a-kind initiative in India and covers all A, F, K, Reno, and Find Series smartphones launched within the last five years.
“The program aligns with the Government of India’s “Right to Repair” framework and is designed to provide customers with comprehensive support and guidance,” the company said in a release.
Commenting on the initiative, Savio D’Souza, Director of Product Communications at Oppo India, said that Indian consumers are very tech-savvy and this portal will help them troubleshoot their Oppo smartphones without visiting a service centre.
“With the Self-Help Assistant, Oppo makes things simpler for consumers; This initiative is about empowering them and enhancing their experience of owning an Oppo device,” he added.
How To Access Oppo Self-Help Assistant
, Oppo India users can access the Self-Help Assistant by visiting the Oppo website (here’s the direct link – https://support.oppo.com/in/simulator/) or app (MyOPPO app > Support Tab > Self-Help Assistant).
, Users will need to select their device from the interface, after which they can choose between the Simulations and Troubleshooting options that are displayed on the left side.
, Customers can also check the complete Specifications of their device via a button top right.
Under simulations, users can access 400+ settings and functions – including Camera, Memory, Recording, Backup, Wi-Fi & Hotspot – by typing queries into the search box or selecting options from the menu. This section is designed to help users explore and understand the features of their phones via digital step-by-step guides.
With troubleshooting, users can resolve software issues around data, network, and device support after answering a few questions. In case of unresolved issues, users can input their contact information for a follow-up by an Oppo India Customer Support representative.
In the next phase, Oppo India’s Self-Help Assistant will offer multilingual support and integrate IoT products, continuing to enhance our self-service for an even better experience ahead.
